1. Contact before returning — Before sending any return, contact FORM UNBOUND at formunbound@gmail.com. Please include your order number, product name, and reason for contacting us. 2. Return address — EverGreen Sustainability B.V., Willem Kloosstraat 7, 2741GH Waddinxveen, The Netherlands. 3. Pre-order cancellation — The estimated delivery period for pre-order items is approximately 1 week after reservation or order confirmation, unless a different period is clearly communicated before purchase. If a meaningful delay occurs, FORM UNBOUND will inform the customer. Applicable statutory cancellation, delivery, and refund rights remain available. 4. Right of withdrawal — Consumers may have a statutory right of withdrawal for online purchases. This right is subject to legal exceptions. 5. Intimatewear and hygiene seal — Certain intimatewear products may be supplied in sealed packaging or with a hygiene seal. Where a sealed item is not suitable for return for health or hygiene reasons, the statutory right of withdrawal may no longer apply after the seal has been broken or the sealed packaging has been opened. This does not affect rights relating to defective, damaged, or incorrectly supplied goods. 6. Eligible returns — Returned products should be unused, clean, and returned with packaging and hygiene seal intact where relevant. Products should only be handled as necessary to inspect their nature, characteristics, and fit. 7. Defective, damaged, or incorrect items — Contact FORM UNBOUND promptly at formunbound@gmail.com with your order number, description of the issue, and photographs where useful. FORM UNBOUND will handle these goods according to applicable consumer law. 8. Standard outbound shipping — Standard outbound shipping is covered by FORM UNBOUND unless a different shipping method or cost is clearly shown before checkout. 9. Return shipping costs — Return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrectly supplied, or unless otherwise required by applicable consumer law. 10. Refund method — Approved refunds will be made to the original payment method where possible. 11. Exchanges — Exchanges are not guaranteed. If another size or product is required, contact FORM UNBOUND first. Eligible cases may be handled by refund, replacement, or another suitable solution depending on product availability and applicable consumer law. 12. Contact — formunbound@gmail.com. 13. Last updated — August 2026.